FAQs
General
It’s a contoured pillow designed to relieve pressure on your neck and
shoulders, especially for side sleepers. The unique shape supports
proper alignment and comfort.
By aligning your spine and reducing tension in key areas, it helps you fall asleep faster and wake up feeling more rested.
Yes. While it’s ideal for side sleepers, it can be adjusted to support back and stomach sleepers too.
The pillow comes with a removable and machine-washable cover for easy
maintenance. Simply remove the cover and wash it in cold water on a
gentle cycle, then tumble dry on low heat.
Most users adjust within 3–5 nights, especially after fine-tuning the filling to their liking.
We accept a variety of payment methods to make your shopping experience
seamless. This includes major credit cards such as Visa, MasterCard, and
American Express. We also support payments through PayPal, Apple Pay,
and Google Pay. For your convenience, some regions may have additional
local payment options available, which will be displayed at checkout.
Yes! The pillow comes with removable filling so you can customize it to your exact preference.
Shipping & Returns
We offer free worldwide shipping! Shipping to 65+ countries. Please see
our shipping policy to find your country and shipping times.
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
After we process your order, you will receive a tracking-number. With this number you can track the status of your order.
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover issues that are not attributable to a manufacturer defects.
All returns must be postmarked within fourteen (14) days of the
delivery. All returned items must be in new and unused condition, in the original packaging. See our return policy for more info.
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
You can contact us by filling in the contact form below or by sending us an e-mail to info@heysnoozee.com
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